We want you to have the best possible experience when you stay with us, and we understand that sometimes things can go wrong. If you’re not happy with your accommodations, we offer a hassle-free refund and returns policy.
Cancellations:
If you need to cancel your reservation, please let us know as soon as possible. We understand that plans can change, and we’ll do our best to accommodate your needs. However, please note that cancellations may be subject to fees or penalties, depending on the terms of your reservation.
Returns:
If you’re not satisfied with your accommodations, please let us know as soon as possible so we can address any issues. If we’re unable to resolve the issue to your satisfaction, we may offer you a partial or full refund, depending on the circumstances.
To be eligible for a refund, you must notify us of the issue within 2 days of your arrival. We may require you to vacate the accommodations in order to process the refund.
Exchanges:
If you’re not satisfied with your accommodations, we may be able to offer you an exchange for a different room or property. Please let us know as soon as possible if you would like to explore this option.
Please note that all refunds and exchanges are subject to availability and are at the sole discretion of our business. We reserve the right to refuse any refund or exchange requests that we deem to be unreasonable or fraudulent.
We hope this Refund and Returns Policy makes your stay with us worry-free. If you have any questions or concerns, please don’t hesitate to contact us at +30 23510 62156 or info@vangelis-house.com.